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  1. Home
  2. Rider Alerts
  3. Rider Alert Archives

Rider Alerts (2020)

  • Routes 12 and 13 on detour in Tumwater June 27 due to a construction project at Labor and Industries

    Routes 12 and 13 will be on detour in Tumwater all day Saturday, June 27, 2020 due to the closure of the front entrance of Labor and Industries (L&I) for a construction project.

    Routes 12 and 13 on detour due to the closure of the front entrance of Labor and Industries for construction. Please use the temporary stop on Linderson Way.
  • Route 68 on detour in Tumwater due to closure of Custer Way

    Route 68 will be on detour in Tumwater Wednesday, June 24 and Thursday, June 25 from 5:30 p.m. until the end of service due to the closure of Custer Way between Capitol Blvd. and Boston St.

    Route 68 on detour in Tumwater due to the closure of Custer Way between Capitol Blvd. and Boston St.
  • Intercity Transit will end bus service earlier beginning Friday, April 3

    Many essential businesses have reduced their evening hours of operation.

  • Route 620 temporarily leaving from Bay F at OTC; Greyhound leaving from Bay K

    Until approximately 12:30 p.m. today, April 2, Route 620 will temporarily leave from Bay F and Greyhound will leave from Bay K.

  • Customer Service phones out of service for the rest of the day

    Puget Sound Energy is currently working to restore power to the Olympia Transit Center.

  • New Headsign Alert: This Bus is Full

    To help maintain proper social distancing on our buses, you may see “This Bus is Full” on the front and side of a bus as it approaches. We recommend that you wait for the next bus.

  • Weekend service levels begin Monday, March 30

    As we continue to respond to the developing COVID-19 crisis, we will reduce services and operate on a weekend schedule effective Monday, March 30, in an effort to prot

  • Olympia Express service to operate on weekend schedules until further notice

    As we continue to respond to the developing COVID-19 crisis we will be reducing services effective Sunday, March 29 and all routes will be operating on weekend schedules.

  • “Stay Home, Stay Healthy” Order bans non-essential travel

    We are taking extraordinary steps to maintain critically needed transportation services and protect the health and safety of riders and our employees.

  • Rear door boarding in effect until further notice to help reduce interactions between operators and riders

    Along with our zero-fare demonstration project which began in January, we started rear door boarding to enhance travel speeds.

    Rear door boarding

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Customer Service

  • 360-786-1881
  • Online Contact Form
  • Olympia Transit Center
  • 205 Franklin Street NE
    Olympia, WA 98501
  • Hours:
    Daily: 7 a.m. to 6 p.m.

Administration

  • 360-786-8585
  • 510 Pattison Street SE
    Olympia, WA 98501
  • Hours:
    Weekdays: 8 a.m. - 5 p.m.
     

Dial-a-lift

  • 360-754-9393
  • Request a Ride
  • Hours:
  • Weekdays: 8 a.m. to 5 p.m.
    Weekends: 9 a.m. to 4 p.m.
     

Vanpool

  • 360-786-8800
  • vanpool@intercitytransit.com
  • Hours:
    Weekdays: 8 a.m. to 5 p.m.
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Intercity Transit provides accessible services as required by the Americans with Disabilities Act (ADA) and complies with all federal requirements of Title VI which prohibits discrimination on the basis of race, color, national origin or disability.

For additional information about accessibility of Intercity Transit services, or to file a complaint, contact Intercity Transit Customer Service, visit Intercity Transit’s  Title VI or Accessible Services pages, or access our complaint form here: https://www.intercitytransit.com/complaints.