Telephone Reservation Hours: 8 a.m. to 5 p.m. weekdays; 9 a.m. to 4 p.m. weekends.

Option Details
Ride Scheduling 360-754-9393
Ride Cancellation Voicemail (24-hour) 360-705-5827 
Ride Booking (24-hour)  Send in an e-mail request to with information for the trip you wish to book. Please include pick up and drop off times and locations. When your ride has been scheduled, we will email you a confirmation
Outside Thurston Co. 1-800-244-6846
TTY (for people with hearing or speaking difficulties) 360-357-7133
Rider Certification 360-705-5896 or
Travel Training 360-705-5879 or
Fax 360-709-0231

You can begin requesting trips as soon as we notify you of your eligibility.

Advance Requests

You may schedule a ride one to five days in advance by calling our ride scheduling office, 360-754-9393. If you call us up to 5 p.m. (4 p.m. on weekends) the day before you want to travel, we guarantee we will accommodate your request. Call or book online on the earliest dates of our booking windows for the best choice of travel times.

Same-day Requests

We will make every attempt to accommodate your same-day request. We accept same-day requests as space and time are available, and we cannot guarantee your ride. Allow at least two hours before your first pickup. We will try to fit your request into the current schedule.

Information to Give the Scheduler

  • Your name.
  • The date you wish to travel. 
  • The street address and phone number of your destination.
  • If you are going to a medical facility or business, provide the name of the facility.
  • The time you wish to be picked up. If your trip is for a scheduled appointment provide your appointment time.
  • The date you wish to travel.
  • If you will use a mobility aid, such as a wheelchair, extra-large wheelchair, walker, scooter, or the lift.
  • Whether or not a Personal Care Attendant, companion or a service animal will ride with you.
  • The time you will be ready for your return. If you cannot return earlier than the time provided, please let us know.

As a courtesy, most clients will receive automated night-before calls reminding them of their rides for the next day.  If you choose NOT to receive reminder calls, please contact the scheduling office.  Those with ‘standing rides’ will not receive reminder calls, unless requested.   

Scheduling your Return

Tell us what time you want to return and where you will be located. If you won't be ready to leave at your scheduled time, please call us. Rescheduling is based on driver availability.

Scheduling a Standing Ride

You request standing ride reservations for trips that you take repeatedly, such as a work trip that occurs every week on Monday at 8 a.m. We will automatically schedule standing rides. To begin and continue a standing ride, you must establish and maintain a consistent pattern of ridership. To request a standing ride, please contact the scheduling office.

On Washington State holidays, standing rides, except for dialysis rides, are cancelled. If you still need your ride on these days, you must call and schedule a ride for that day. Dial-A-Lift does not operate on New Year's Day, Thanksgiving Day or Christmas Day. 

Standing rides are cancelled on the following Washington State holidays:

  • Martin Luther King, Jr., Day
  • President's Day
  • Memorial Day
  • Juneteenth
  • Independence Day - 4th of July
  • Labor Day
  • Veterans' Day 
  • Day after Thanksgiving

How to Ride Dial-A-Lift

Be ready at the start of the pickup window of time.

When you call to reserve your ride, we will give you a 30 minute pickup window. For example, if we say your pickup window is 8:15 to 8:45 a.m., we will arrive during that time period. When you are ready when we arrive, you help keep everyone’s trip on schedule.

When the van arrives within your pickup window, the Operator will wait no more than five minutes. If the van arrives before your pickup window starts, you may leave if you are ready. If you are not ready, the Operator will wait until your pickup window starts and then an additional five minutes.

Sometimes traffic conditions delay the van. If it has not arrived by the end of the pickup window, call Dial-A-Lift at 360-754-9393 to inquire.

Changing or Cancelling a Ride

If you wish to change your scheduled ride(s), please call the scheduling office at 360-754-9393 before 5 p.m. (4 p.m. on weekends) the day before your scheduled ride. 

If you wish to cancel your scheduled ride(s), please call our 24-hour cancellation voicemail line at 360-705-5827 and leave a detailed message at least two hours before your scheduled pickup time. 

If you cancel your ride less than two hours in advance, you are considered a "no show." Your return ride is NOT cancelled automatically. Be sure to specify the trip you do not need.