Telephone Reservation Hours: 8 a.m. to 5 p.m. weekdays; 9 a.m. to 4 p.m. weekends.
|Ride Cancellation Voicemail (24-hour)||360-705-5827|
|Automated Ride Confirmation & Cancellation Line (24-hour)||360-705-5806 (‘Client Number’ and ‘4-Digit Security Pin’ required. Contact the scheduling office.)|
|Ride Booking (24-hour)||Send in an e-mail request to DALDispatchers@intercitytransit.com with information for the trip you wish to book. Please include pick up and drop off times and locations. When your ride has been scheduled, we will email you a confirmation|
|Outside Thurston Co.||1-800-244-6846|
|TTY (for people with hearing or speaking difficulties)||360-357-7133|
|Rider Certification||360-705-5896 or firstname.lastname@example.org|
|Travel Training||360-705-5879 or email@example.com|
You can begin requesting trips as soon as we notify you of your eligibility.
You may schedule a ride one to five days in advance by calling our ride scheduling office, 360-754-9393. If you call us up to 5 p.m. (4 p.m. on weekends) the day before you want to travel, we guarantee we will accommodate your request. Call or book online on the earliest dates of our booking windows for the best choice of travel times.
We will make every attempt to accommodate your same-day request. We accept same-day requests as space and time are available, and we cannot guarantee your ride. Allow at least two hours before your first pickup. We will try to fit your request into the current schedule.
Information to Give the Scheduler
- Your name.
- The date you wish to travel.
- The street address and phone number of your destination.
- If you are going to a medical facility or business, provide the name of the facility.
- The time you wish to be picked up. If your trip is for a scheduled appointment provide your appointment time.
- The date you wish to travel.
- If you will use a mobility aid, such as a wheelchair, extra-large wheelchair, walker, scooter, or the lift.
- Whether or not a Personal Care Attendant, companion or a service animal will ride with you.
- The time you will be ready for your return. If you cannot return earlier than the time provided, please let us know.
As a courtesy, most clients will receive automated night-before calls reminding them of their rides for the next day. If you choose NOT to receive reminder calls, please contact the scheduling office. Those with ‘standing rides’ will not receive reminder calls, unless requested.
Scheduling your Return
Tell us what time you want to return and where you will be located. If you won't be ready to leave at your scheduled time, please call us. Rescheduling is based on driver availability.
Scheduling a Standing Ride
You request standing ride reservations for trips that you take repeatedly, such as a work trip that occurs every week on Monday at 8 a.m. We will automatically schedule standing rides. To begin and continue a standing ride, you must establish and maintain a consistent pattern of ridership. To request a standing ride, please contact the scheduling office.
On Washington State holidays, standing rides, except for dialysis rides, are cancelled. If you still need your ride on these days, you must call and schedule a ride for that day. Dial-A-Lift does not operate on New Year's Day, Thanksgiving Day or Christmas Day.
Standing rides are cancelled on the following Washington State holidays:
- Martin Luther King, Jr., Day
- President's Day
- Memorial Day
- Independence Day - 4th of July
- Labor Day
- Veterans' Day
- Day after Thanksgiving
How to Ride Dial-A-Lift
Be ready at the start of the pickup window of time.
When you call to reserve your ride, we will give you a pickup time. The van will arrive up to 15 minutes before or up to 15 minutes after this time. For example, if we say that your pickup time is 8:30, we will arrive between 8:15 and 8:45. When you are ready when we arrive, you help keep everyone's trip on schedule.
When the van arrives within your pickup window, the Operator will wait no more than five minutes. If the van arrives before your pickup window starts, you may leave if you are ready. If you are not ready, the Operator will wait until your pickup window starts and then an additional five minutes.
Sometimes traffic conditions delay the van. If it has not arrived by the end of the pickup window, call Dial-A-Lift at 360-754-9393 to inquire.
Changing or Cancelling a Ride
If you wish to change your scheduled ride(s), please call the scheduling office at 360-754-9393 before 5 p.m. (4 p.m. on weekends) the day before your scheduled ride.
If you wish to cancel your scheduled ride(s), please call our 24-hour cancellation voicemail line at 360-705-5827 and leave a detailed message OR our Automated Ride Confirmation & Cancellation line at 360-705-5806 at least two hours before your scheduled pickup time. The automated line will prompt you to enter a ‘Client Number’ and ‘4-Digit Security Pin’. Contact the scheduling office at 360-754-9393 to receive these numbers.
If you cancel your ride less than two hours in advance, you are considered a "no show." Your return ride is NOT cancelled automatically. Be sure to specify the trip you do not need.