When riders do not cancel at least two hours in advance or are not available to board within five minutes, you will be considered a no-show. We will make a no-show determination when: A rider fails to cancel a ride two hours before the scheduled pickup time, or The rider is not available to take the scheduled ride within five minutes of the Operator arriving at the scheduled pickup point, within the pickup window If a Dial-A-Lift client establishes a pattern or practice of no-shows, staff will administer progressive warnings and suspensions for violations as follows: Violation Action Original occurrence of five no-shows and 10 percent of scheduled trips are no-shows in a calendar month: We will send Dial-A-Lift clients a notice advising them of their no-show record First violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: 7-day suspension Second violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: 14-day suspension Third violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: 21-day suspension Fourth violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: 28-day suspension Clearing a No-Show Record If your no-show rate is less than 10 percent based on your frequency of travel in a calendar month, your no-show record is cleared. Appealing No-Shows & Suspensions Contact the Dial-A-Lift Manager in writing to appeal no shows and or suspensions. Mail appeals to: Intercity Transit, Attention Dial-A-Lift manager, PO Box 569, Olympia, WA 98507. Any pending suspension is placed on hold until the appeal is resolved.
