When riders do not cancel at least two hours in advance or are not available to board within five minutes, you will be considered a no-show. We will make a no-show determination when:

  • A rider fails to cancel a ride two hours before the scheduled pickup time, or
  • The rider is not available to take the scheduled ride within five minutes of the Operator arriving at the scheduled pickup point, within the pickup window

If a Dial-A-Lift client establishes a pattern or practice of no-shows, staff will administer progressive warnings and suspensions for violations as follows:

Violation Action
Original occurrence of five no-shows and 10 percent of scheduled trips are no-shows in a calendar month: We will send Dial-A-Lift clients a notice advising them of their no-show record
First violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: 7-day suspension
Second violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: 14-day suspension
Third violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: 21-day suspension
Fourth violation - an additional 10 percent of scheduled trips are no-shows in a calendar month: 28-day suspension

Clearing a No-Show Record

If your no-show rate is less than 10 percent based on your frequency of travel in a calendar month, your no-show record is cleared.

Appealing No-Shows & Suspensions

Contact the Dial-A-Lift Manager in writing to appeal no shows and or suspensions. Mail appeals to: Intercity Transit, Attention Dial-A-Lift manager, PO Box 569, Olympia, WA 98507.  Any pending suspension is placed on hold until the appeal is resolved.