Join Our Team!

Description

 If you have:

• A proven track record of providing exceptional customer service in every interaction.
• Demonstrated the importance of fostering a participatory organizational climate that is open, positive, and supportive. 
• The ability to effectively manage competing priorities with frequent interruptions and have a strong attention to organization, detail, and accuracy. 
• Strength in planning, problem-solving and strategic thinking.
• A strong work-ethic and are self-motivated. 

 

 

Then this position is for you!

The DAL Division is looking for one full-time Dispatch Specialist, as well as internship opportunities to fill. 

 

This position is responsible for scheduling the transportation of clients eligible for paratransit services under the Americans with Disabilities Act (ADA), and for the dispatch and effective utilization of Dial-A-Lift vans. This position is classified as safety-sensitive under Intercity Transit’s Drug and Alcohol Policy and is included in the random drug and alcohol testing program. This is a unionized position (Amalgamated Transit Union). This position may work various shifts, including weekends.  The 2022 wage range is $29.73 – $37.94 per hour before the January 2023 cost of living increase.

Examples of Duties

As a Dispatch Specialist, you will: 

• Provide customer service by receiving and scheduling immediate response and advanced reservation service requests utilizing ride scheduling software and established protocols; schedule trips by identifying map coordinates, direction of travel, and time constraints.
• Maintain service efficiency while communicating via two-way radio system, phone, and mobile data terminals per FCC regulations and procedures. 
• Respond to, or route, customer inquiries and complaints.
• Assist operators with procedural questions while utilizing the paratransit dispatching and scheduling software programs.  
• Coordinate with Dial-A-Lift Supervisors and maintenance staff regarding vehicle repairs and emergency situations.
• Prepare correspondence, reports, and forms.

Typical Qualifications

Are you the one we are looking for? 

• You have two years college-level or technical school related courses and two years transportation, dispatching, or customer service experience; an equivalent combination of education and experience may be considered.
• You have demonstrated skill in providing outstanding empathetic customer service to diverse population, including focus on cooperation, problem solving, and effective listening.
• You have experience with Word and Excel, computer networks, and data management; knowledge of dispatching programs and equipment desirable. 
• You have experience communicating and working with individuals with disabilities; ADA knowledge desirable.  
• You must be willing to submit to a criminal background investigation, the results of which must meet the agency’s hiring criteria.
• Additionally, candidates must have a satisfactory work record and not be in a disciplinary status. Attendance records for the past two years will be reviewed. 

 
 
Application and Selection Process:
This recruitment is open to Intercity Transit only. You must apply online by submitting a completed application including a cover letter and resume that includes your last ten years of work/volunteer/military/school history online at www.intercitytransit.com/employment. Unfortunately, we will not consider incomplete applications.   
Completed applications must be received by: Wednesday, December 14th by 5:00pm.
 

Supplemental Information

Description

Intercity Transit is a customer-focused public service agency seeking individuals who are looking for a career immersed in supporting the community.  We strive to be a leading transit system while enhancing the quality of life for all citizens of Thurston County.  We are proud to be the largest transit agency in the Pacific Northwest to provide zero-fare fixed route and Dial-A-Lift service, so whether riders are using our service to get to work, attend school, pick up groceries, or go to a doctor’s appointment, everyone can just get on and go.  

Our Fleet & Facilities Maintenance Department is an integral part in the everyday operations of Intercity Transit. They ensure that our vehicles are working efficiently as riders are safely transported to where they need to go.  We currently have an exciting opportunity to join our Maintenance department as a Vehicle Detailer.  If you are looking for a full-time position and great benefits with an organization that makes a difference in the community, we encourage you to apply!

If you have:

• The ability to work independently with minimal supervision and effectively as a team member.
• Attention to detail and accuracy.
• The ability to follow established methods of completing tasks

Then this position if for you!
We are looking for several highly skilled and energetic professional to join our team as a Vehicle Detailer.  This position is full-time and will be responsible for the routine cleaning of Intercity Transit revenue service vehicles.  Work hours may include days, nights, weekends, and holidays. The selected candidate must be able to work within this non-traditional schedule. This position is classified as safety-sensitive under Intercity Transit’s Drug and Alcohol Policy and is included in the random drug and alcohol testing program.
 
It is an exciting time to join IT!
Build a career you enjoy, in an agency that is a nationally recognized small urban transit system with diverse services and strong community support. Intercity Transit provides fixed route transit, ADA paratransit and vanpool services in Washington state’s capitol city of Olympia in addition to the neighboring communities of Lacey, Tumwater, and Yelm. This is an exciting time with great opportunities, and we invite you to join us in our mission to provide and promote transportation choices that support an accessible, sustainable, livable, healthy and prosperous community.

Examples of Duties

As a Vehicle Detailer, you will:

• Complete routine cleaning of bus, van, and automobile interiors and exteriors.
• Clean work areas.
• Prepare cleaning materials.
• Respond to urgent cleaning needs in vehicles and facilities.
• Perform other related duties.

Typical Qualifications

Are you the one we are looking for?

• High school diploma or GED desirable. 
• One (1) year experience in commercial car wash, detailing, janitorial, custodial, or related experience desirable; combination of education and related experience may be considered.
• Must be able and willing to work days, nights, weekends, and holidays.
• Must possess and maintain a valid Washington State Driver's License; must maintain an acceptable driving record throughout employment.
• Must be willing to submit to a post-job-offer drug screen, as well as a criminal background investigation, the results of which must meet the agency’s hiring criteria.

Intercity Transit is committed to taking the steps necessary to provide the safest workplace possible for our employees. Intercity Transit and our Authority Board have made the decision to move forward with a COVID-19 vaccination requirement as a condition of employment. It is critical that we protect ourselves, our co-workers, families, and customers, in order to accomplish our mission to provide critical transportation services to our community. This means that upon employment, candidates will need to provide proof of vaccination or submit a request for accommodation for medical reasons or a sincerely held religious belief. Please note that some requests for medical or religious accommodations may be found valid, the agency may not be able provide an accommodation. 

Supplemental Information

What is in it for you?

• Be a part of an essential service to the community.
• Work with a wonderful team in an agency that has great opportunities.
• Receive a competitive salary, $21.37- $24.66 per hour. This is the current wage before the expected January 2023 Cost of Living increase.
• This position is eligible for a $200 shoe allowance per year, and $200 for each COVID 19 booster vaccination.
• An excellent benefits package to include health and dental insurance, various retirement benefit options in addition to Washington State PERS, and a generous paid leave package.
• Vehicle detailers are a part of the International Association of Machinists and Aerospace Workers (IAM) bargaining unit and will be eligible for union membership.

Ready to jump on board? 
We would love for you to apply! Please submit a complete application online that includes a letter of interest and resume that covers your last ten years of work/volunteer/military/school history. 

Be advised, we will not consider incomplete applications.  Intercity Transit’s preferred method of communication is via email, so an accurate and active email address is essential. 

Intercity Transit is an equal employment opportunity employer and strives to provide a culturally diverse workforce. We also take pride in being a drug free workplace. Note that Intercity Transit is subject to requirements of the Federal Drug-Free Workplace Act and CFR Part 40 & Part 655, which prohibit the use of marijuana at any time while employed by Intercity Transit.

Description

COACH OPERATORS

*Now Hiring - Early February 2023 Start Date*

A great career opportunity for YOU! 
Previous bus driving experience is not necessary - we will train & test you for your CDL!!

Intercity Transit is the municipal agency that provides public transportation for people who live and work in Olympia, Lacey, Tumwater, and Yelm, an area of approximately 100 square miles. We operate service along fixed bus routes, door-to-door service for people with disabilities, a vanpool program, specialized van programs, and are active in community partnerships. Intercity Transit's mission is to provide and promote public transportation choices that support an accessible, sustainable, livable, healthy, prosperous community. Please visit our website at www.intercitytransit.com for more information.

Intercity Transit is committed to taking the steps necessary to provide the safest workplace possible for our employees. Intercity Transit and our Authority Board have made the decision to move forward with a COVID-19 vaccination requirement as a condition of employment. It is critical that we protect ourselves, our co-workers, families, and customers, in order to accomplish our mission to provide critical transportation services to our community. This means that upon employment, candidates will need to provide proof of full vaccination or submit a request for accommodation for medical reasons or a sincerely held religious belief. Please note that some requests for medical or religious accommodations may be found valid, the agency may not be able provide an accommodation.

Examples of Duties

Intercity Transit is currently recruiting for fulltime Coach Operators. Ideal candidates are those who exhibit strong customer service skills as a top priority. Upon hire, Intercity Transit will provide training for everything else, including the necessary CDL, through a rigorous 8-week, full-time, paid training period.
Upon successful completion of training, Operators will be a part of the Amalgamated Transit Union bargaining unit and will be eligible for union membership. This position is classified as safety-sensitive under Intercity Transit’s Drug and Alcohol Policy and is included in the random drug and alcohol testing program. Outstanding benefits include health insurance, State PERS and deferred comp retirement plans, paid sick and vacation leave, and more. We anticipate hiring approximately 15 - 20 Operators, this recruitment has a projected early February 2023 start date. 

Typical Qualifications

• Strong customer service skills and ability to interact positively within a diverse population of customers and co-workers.
• Stable employment history.
• Flexibility to work varied days, nights, weekends and holidays (not including; Thanksgiving, Christmas day and New Year's day), and split shifts; punctuality and reliable attendance essential.
• Must possess a valid Washington State driver’s license, and be able to obtain (by the end of training period) and maintain a valid Class "B" Commercial Driver's License with passenger endorsement and air brake restriction lifted.
• Must have acceptable 5-year driving history that meets the agency’s hiring criteria, and maintain acceptable driving record during employment.
• Must be willing to submit to a post-job-offer employment-related physical examination with drug screen, as well as a criminal background investigation, the results of which must meet the agency’s hiring criteria.
• Must successfully complete customer Service test.
• Must be able to provide proof of full COVID-19 vaccination on first day.

Supplemental Information

TO APPLY:
Apply by completing the online application.  You must include information regarding your last ten (10) years of work, military, and/or education history.  INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
 
Intercity Transit’s preferred method of communication is email, so accurate and active email addresses are essential!

Exciting news! We will be conducting the Customer Service test in person. *Virtual options are available.

Note that, if hired, union seniority is determined by date/time application was received.
 
Intercity Transit is an equal employment opportunity employer and strives to provide a culturally diverse workforce.

We also take pride in being a drug free workplace. Note that Intercity Transit is subject to requirements of the Federal Drug-Free Workplace Act and CFR Part 40 & Part 655, which prohibits the use of marijuana at any time while employed by Intercity Transit. 

Description

The primary function is to provide complex planning activities to include development and implementation of short and long-term service plans for fixed route services and assist in local land-use processes concerning transportation planning. Other responsibilities include: building schedules, monitoring and analyzing performance indicators, preparing reports, updating Foul Weather Emergency Plan, and monitoring/updating the Advanced Communication System (ACS) announcement system. Work requires applying a wide range of technical and professional planning transit knowledge to new and recurring work activities.

Performs professional level planning activities to include assisting with the development and implementation of short/long-term plans transit services (routing/scheduling), monitoring and reporting on performance, land-use reviews and managing 'next-bus' vehicle announcement system.

Examples of Duties

• Develops short and long-term fixed route service plans to meet public needs, Agency goals, and the Agency budget.
• Monitors and analyzes fixed route ridership and schedule performance data.
• Assists in the review of site development proposals for transit impacts and requests new or improved transit amenities. Work with the local development community to assure transit inclusions within the development process and coordinate private sector improvements which support public transportation.
• Reviews requests for adding, removing, relocating, or upgrading transit bus zones. Includes maintaining and reviewing ridership database by stop to determine placement of stops.
• Coordinates the implementation of revisions to fixed route system. Organizes and chairs interdepartmental meetings to ensure service change implementation tasks and follow-up are performed.
• Develops and coordinates ride-check audit program to monitor, both onboard and video count review, and produces associated reports for local and federal reporting requirements.
• Participates in public outreach processes to inform public on Intercity Transit decisions. Prepares and conducts presentation to various jurisdictions, citizen groups, technical groups and others as required.
• Revises and coordinates annual revisions to the Agency's Foul Weather Emergency Plan across departments. Implements plan updates as required.
• Assists in reviewing and updating annual Transit Development Plan and agency Strategic Plan.
• Collaborates and communicates with other transit agencies on joint issues.
• Performs other duties of a similar nature or level.
• Must meet regular time and attendance standards.

Typical Qualifications

• Bachelor’s Degree in Planning or related field.
• Three (3) years of professional transit planning experience OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. 
• Washington Driver's License.
• Must submit to criminal background check, the results of which must meet hiring criteria for the role.

Knowledge of:

• Public transit systems;
• Data analysis methods;
• Principles of forecasting and estimation;
• Project management principles;
• Planning principles and practices of transit services planning;
• Techniques and concepts of transit services planning;
• Policies and integration of transit services;

Skill in:

• Developing and maintaining transit plans;
• Managing projects;
• Monitoring and analyzing fixed route ridership and schedule performance data;
• Reviewing site development proposals and requests for new or improved transit facilities;
• Analyzing data;
• Applying 3-dimensional thinking;
• Performing mathematical computations;
• Operating computers, mapping, and other specialized software;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, and the general public sufficient to exchange or convey information and to receive work direction.

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Supplemental Information

Intercity Transit is committed to taking the steps necessary to provide the safest workplace possible for our employees. Intercity Transit and our Authority Board have made the decision to move forward with a COVID-19 vaccination requirement as a condition of employment. It is critical that we protect ourselves, our co-workers, families, and customers, in order to accomplish our mission to provide critical transportation services to our community. Upon employment, candidates will need to provide proof of vaccination or submit a request for accommodation for medical reasons or a sincerely held religious belief. Please note that some requests for medical or religious accommodations may be found valid, the agency may not be able provide an accommodation.