Intercity Transit is improving and expanding its bus service with new routes starting on September 23, 2018. To help customers plan ahead, we’ve posted the draft maps and schedules below. Goals of the service changes: Improve on-time performance that results from heavy traffic. Increase frequency on bus routes. Introduce cross-town service that does not travel through downtown Olympia. Introduce new service in northeast Lacey and west Olympia. Route and schedule changes go into effect on Sept. 23, 2018. New Transit Guides are now available by request at Customer Service. Transit Guides will be available on buses and routes and schedules will be updated on our website on Sept. 23, 2018. Customer Service is available from 6:30 a.m. to 7 p.m. on weekdays, and from 9 a.m. to 7 p.m. on weekends, to assist with route planning before and after the service change. They can also be reached by phone at 360-786-1881. Language Link, a phone interpreter service, is available for customers with limited English proficiency. If you need additional assistance, we will have additional Intercity Transit staff, including travel Trainers and Bus Buddies, to assist at peak travel times during the week of the service changes at the Olympia and Lacey Transit Centers. Travel Trainers are also available for those who may need additional assistance becoming familiar with the new schedules and routes. This service is free to anyone. To schedule an appointment, please call 360-705-5879 or email firstname.lastname@example.org.