Vanpool Manager

Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring employees follow policies and procedures; and, making hiring, termination, and disciplinary decisions and recommendations.

Manages vanpool fleet operations and community van program; develops and implements policies to increase vanpool service efficiency; directs screening, processing and approval of vanpool. Supervises instruction team for vanpool driver orientation and training programs, conducts accident/incident/complaint investigations and determines appropriate action.  Establishes training for volunteer drivers in risk management standards.

Supervises the operations for regional ridematch program, ensures contractual requirements are met and database is maintained and accurate. Develops, identifies, recommends and implements policies and procedures for ridematch and vanpool module; develops performance standards

Plans and implements service improvements; investigates and resolves complaints regarding services and program personnel. Creates and implements division policies, procedures and controls to ensure safe and efficient operational activities and adherence to established service, budget and customer satisfaction standards. Documents resolutions using customer comment software.

Supervises vanpool risk management issues for Operations department’s volunteer drivers in order to prevent accidents, reduce costs and reduce Agency liability exposure; develops and implements risk management standards.

Manages the operations of the Community Vans program. Develops means to regularly obtain feedback from passengers to evaluate the effectiveness of the service; assesses new usage needs as they emerge; develops screening, processing and approval of volunteer drivers; develops volunteer driver training; oversees monthly records and data collection; and plans and establishes usage policies.

Prepares and develops annual program budget; monitors and approves expenditures in accordance with Agency policies and principles of sound fiscal management. Develops and maintains analytical tools for audit and control of division programs.

Supervises staff assisting volunteers in areas of conflict resolution, emergency response procedures, and liability insurance claims. Develops and implements the van fleet expansion and replacement schedule. Prepares grant applications and supporting documentation, submits grant reports, prepares reimbursement requests and ensures compliance with grant conditions.

Represents the agency with area employers, customers, other public agencies, contractors and the public; makes presentations to Intercity Transit Authority as well as external groups or conferences.  Attends and makes presentations at various external conferences and events at state, regional and national levels. Performs outreach and education services on committees as required.

Performs vanpool marketing activities in coordination of the Marketing and Communications Division, including promotions and advertising, helps identify potential vanpool markets; produces external/internal printed pieces.  Represents the Agency at public events.  Works with employers and employee transportation coordinators to facilitate vanpool start-ups. Works to promote and implement programs encouraging the use of Agency services; promotes and distributes program material to customers and potential customers.

Develops vanpool fares, determining costs of program and fare structure to reflect usage and recovery. Manages public processes including public hearings and notification.

Performs other duties of a similar nature or level.

Must meet regular time and attendance standards.