Department/Division

Operations / Dial-A-Lift

Paygrade

B22

FLSA Status

Non-Exempt

Supervision Received From

Dial-A-Lift Manager

Supervision Exercised Over

Compensation

Hourly: $32.12-$43.35

Summary:

Coordinates and performs activities related to the travel-training program. Responsibilities include serving as the travel trainer for the Agency; serving as the liaison for the coordination of transportation between agencies; assisting with the certification and processing of clients eligible for services based on the Americans With Disabilities Act (ADA) and the Agency’s Dial-A-Lift (DAL) policy.

Distinguishing Characteristics:

Assists with ADA complementary paratransit eligibility determinations, interviews and functional testing, transit orientations, mobility training, and path of travel assessments to/from residences and bus stops. Arrange interviews, transportation, conduct and document interviews, conduct and document physical and cognitive assessments as necessary, maintain eligibility records and schedules, and participate in appeal panels. Conducts Travel Training with riders to teach bus riding skills and habits. Attend outreach and community events promoting Travel Training and/or representing Dial-A-Lift and Intercity Transit.

Essential Duties:

Duty No. Description Frequency
1

Conduct In-Person Interviews and Functional Assessments of ADA Paratransit Applicants. Create, revise, and submit assessment reports. Update client files and spreadsheets. Schedule appointments, transportation, and maintain appointment calendar for Interviews, Functional Assessments, Travel Training, and Mobility Training.

 Daily 70%
2

Prepare for and participate in community outreach events. Explain fixed route service features and expectations. Explain paratransit service features and expectations. Review service materials with applicants. Make referrals to appropriate Intercity Transit programs (DAL, VanPool, Village Vans, Travel Training, Bus Buddies).

 Daily 10%
3

Review eligibility determination results and follow-up as necessary with Conditional or Not Eligible riders for Travel Training or Bus Buddy opportunities/referrals.

 Daily 5%
4

Prepare for and participate in ADA appeals process, upon request.

 Annually
5

Perform mobility device training and practice for clients boarding and alighting fixed route buses or Dial-A-Lift vans.

 Monthly 5%
6

Maintain ongoing communication and work closely with Dial-A-Lift team and management team in regards to process improvements, standard operating procedure revision/creation, and updates/enhancements to Dial-A-Lift marketing materials.

 Monthly 45%
7

Performs other duties of a similar nature or level.

 As Required
8

Must meet regular time and attendance standards.

 Always

Knowledge:

Knowledge of:

Knowledge of:

  • Working knowledge of effects of disability on mobility. Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults.
  • City streets, common locations, and transit considerations.
  • Special transportation needs of paratransit riders.
  • Customer service principles.
  • Confidentiality and respectful interactions with customers.
  • Applicable Federal, State, and Local laws, rules, and regulations including regulatory definition of ADA paratransit eligibility.

Skills:

Skill in:

  • Providing customer service.
  • Communicate effectively orally and in writing.
  • Solid interviewing, assessment, and observation skills and demonstrated ability to work effectively with a diverse population.
  • Administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols.
  • Ability to deal effectively with emergency and time sensitive situations.
  • Maintaining high level of confidentiality.
  • Ability to organize a filing system for multiple work flows.
  • Conducting community outreach.
  • Speaking in public.
  • Preparing training materials.
  • Designing and implementing travel plans.
  • Use computer software applicable to the duties of the position with intermediate or above proficiency with Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
  • Communication, interpersonal skills as applied to interaction with coworkers, supervisor, and the general public sufficient to exchange or convey information and to receive work direction.

Licensing Requirements:

Must submit to criminal background check the results of which must meet hiring criteria for the role.

Physical Requirements:

Positions in this class typically require: reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Incumbents may be subjected to travel.

Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Training and Experience:

Required: Associates Degree and three years of responsible experience working within a medical field, transportation service, or for a social service agency that interacts with people with disabilities in a medical or training capacity, classroom instruction, and/or working with patients/students and their families, advocates, and support agencies.


Desired: Degree in or certification assessing physical and developmental disabilities, mental health, or rehabilitation.
or 
Licensure in Physical Therapy or Occupational Therapy.
or
Clinical and Translational Research (CTR), Certified Occupational Therapy Assistant (COTA), or (Physical Therapist Assistant) PTA.
or
Background in Health Human Service, Social Work, Health Administration, or Education.

Bilingual in Spanish is a plus

Note:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.