Operations Deputy Director | Intercity Transit

Department/Division

Operations

Paygrade

D64

FLSA Status

Exempt

Supervision Received From

Supervision Exercised Over

Fixed Route Manager, Operations Scheduling Coordinator, Senior Operations Scheduling Coordinator, Transit Ambassador, Transit Instructor

Compensation

Annual: $127,212.80-$171,787.20

Summary:

Assists the Operations Director in planning, organizing and directing fixed route, ADA paratransit, vanpool, innovative transit, customer service, and related activities. Ensures efficient, safe services to the public that are state and federal compliant.

Distinguishing Characteristics:

As a Deputy Director, oversees continual process and operations improvements, quality control, and develops and monitors the use of resources. Creates, updates and adapts policies and standard operating procedures, develops data tracking, reporting processes, and information flows. Assists the Operations Director in planning and implementation of strategic planning, direction, goals and objectives in developing departmental policy, budgets, operation and staffing. The Operations Deputy Director reports directly to the Operations Director, collaborating with division leaders across the Operations Department and overseeing the Operations Scheduling and Training functions.

Essential Duties:

Duty No.	Description	Frequency
1	Supervises staff to include: prioritizing and assigning work; evaluates employee performance and provides regular feedback and coaching; ensuring that employees follow policies and procedures; and making hiring, termination, and disciplinary decisions and recommendations.	Daily 15%
2	Prepares and develops annual Operations Training and Scheduling budget and monitors and approves expenditures in accordance with Agency standards.	Weekly 5%
3	Provide strategic leadership and vision to the Operations Department ensuring all services are performing to meet department and agency standards for fixed route, ADA paratransit, vanpool, innovative transit, customer service, and related activities.	Daily 5%
4	Develop and provide oversight for programs, procedures, and policies supporting agency and departmental goals for service delivery, cost/process efficiency, reliability, safety, customer satisfaction, and overall continuous process improvement while allocating resources accordingly.	Weekly 10%
5	Design and develop programs and structures to address the accountability of the Operations Department. These programs and structures should reflect agency needs, best practices, and regulatory requirements, and add order, repeatability and efficiency to the Operations functions and responsibilities.	Monthly 5%
6	Develop department scorecards and key performance indicators to enable easily accessible routine reporting and data driven decision making. Leads the review and analysis of operational service related data. Investigates, reports on, and problem solves current schedule and route deficiencies in partnership with the Planning department, to ensure future planned service is as successful as possible	Daily 5%
7	Develop and administer a program of administrative procedures for administrative issues on a department wide basis.	Monthly 5%
8	Provide staff assistance to the Operations Director, participate on a variety of committees, prepare and present staff reports and other correspondence as appropriate and necessary.	Weekly 5%
9	Participates in the Agency’s labor relations program to include contract negotiation, administration of collective bargaining agreement, grievance investigations, and arbitration proceedings.	Daily 5%
10	Supervise staff preparation for triennial reviews, audits/inspections by federal and state officials.	Annually 5%
11	Collaborates with law enforcement and contracted security personnel to provide essential security to operators and customers. Oversees professional security contracts with outside contractors; monitors contractor performance; recommends changes as needed. Monitor administration of agreement/contract terms and conditions, budget performance and implement corrective actions when needed.	Monthly 10%
12	Oversees the uniform contract for represented and non-represented operations employees. Monitor administration of agreement/contract terms and conditions, budget performance and implement corrective actions when needed.	Monthly 10%
13	Manages the impacts of transit network system growth to ensure customer satisfaction, connectivity, and reliability.	Monthly 5%
14	Ensure accountability and compliance with all applicable state and federal laws, agency policies and procedures, and rules and regulations.	Monthly 5%
15	Maintain awareness of latest industry trends, best practices and developments. Attend and participate in professional group meetings. Explore incorporation of new developments as appropriate and ensure that processes, policies, and practices are interpreted and applied consistently and effectively throughout the department.	Monthly 5%
16	Performs other duties of a similar nature or level.	As Required
17	Must meet regular time and attendance standards.	Always

Knowledge:

Knowledge of:

Management principles and practices;
Labor contracts;
Transportation/operations practices;
Applicable Federal, State, and Local laws, rules, and regulations;
Conflict resolution techniques;
Basic mathematics.

Skills:

Skill in:

Monitoring and evaluating subordinate staff;
Writing reports, business correspondence, and procedure manuals;
Presenting information and responding to questions from groups of managers, clients, customers, and the general public;
Negotiating and resolving conflicts;
Evaluating operations systems performance for improvements;
Developing operations plans;
Measuring service utilization;
Developing and administering budgets;
Directing operations studies related to transportation;
Defining problems, collecting data, establishing facts, and drawing valid conclusions; Communication, interpersonal skills as applied to interaction with coworkers, supervisor, elected officials, and the general public sufficient to exchange or convey information and to receive work direction.

Licensing Requirements:

Class B Commercial Driver’s License with Passenger and Air Brake Endorsement.

Must submit to criminal background check, the results of which must meet hiring criteria for the role.

Physical Requirements:

Positions in this class typically require: talking, hearing, and seeing.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Training and Experience:

Bachelor’s Degree in Public Administration, General Business Administration, Transportation or a related field and seven years of progressively responsible supervisory/management level experience in a transit agency; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Note:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.