Department/Division

Administrative Services

Paygrade

D62

FLSA Status

Exempt

Supervision Received From

Supervision Exercised Over

Information Systems Technician, Network Systems Analyst, Senior Web Developer

Compensation

Annual: $119,849.60-$161,782.40

Summary:

The Information Systems Operations Manager serves as the most senior technical position for the agency and provides the highest level of professional expertise across multiple technical disciplines. Develops goals and objectives, as well as timetables and work plans for self and assigned staff. Performs activities to create and align strategy, plans, and systems with the mission, goals, structure, and processes of the organization.

Distinguishing Characteristics:

Expert technical knowledge across multiple technical disciplines and how those disciplines integrate to form solutions. Able to identify opportunities to improve enterprise-level systems to support business processes and utilize emerging technologies. Position must have strong technical knowledge of virtual machines (IaaS, Writing Code (PaaS) and Software as a Service (SaaS). Brings people, technology, and processes together to meet goals. Ability to coach staff and facilitate meetings effectively.

Essential Duties:

Duty No. Description Frequency
1

Supervises staff to include prioritizing and assigning work; ensuring employees follow policies and procedures; assists in making hiring, termination, and disciplinary decisions and recommendations. Evaluates the work of other analysts for completeness, accuracy, timeliness, and functionality based on industry best practice.

Daily 30%
2

Provides leadership and technical expertise in the supervision of assigned analysts and other technical staff. Supports, consults, and advises other Information Systems staff with complex support issues and projects. Identifies technical skill gaps required to meet agency objectives and creates training plans.

 Daily 10%
3

Manages and maintains existing agency systems, networks, websites, and applications through monitoring and establishing a schedule of proactive activities to include systems and software security patching and version upgrades.

 Weekly 10%
4

Designs and develops new technology solutions utilizing on-premise and cloud-based technologies. Serve as the subject matter expert on networking, systems administration, security and technology integrations.

 Weekly 9%
5

Develops staff, assist with building effective teams, and foster collaboration across work units; build and maintain strong working relationships with customers.

Daily 5%
6

Oversees the technical and operational aspects of the backup strategy and disaster recovery efforts.

 Weekly 5%
7

Serve as project manager for division and monitor project deliverables, milestones, and deadlines.

 Weekly 10%
8

Gathers requirements, design, architect, and document new technology deployments. Additionally, document all existing systems for architectural reference.

 Weekly 9%
9

Oversees the IS after hours on-call rotation to provide adequate after hour support.

Weekly 5%
10

Performs Business System analysis; consults and meets with customers to determine needs; assist users in resolving problems; evaluating solution alternatives and presenting solutions opportunities to management.

 Weekly 5%
11

Manages hardware and software related to communications of all types used by the Agency.  Ensures user problems involving hardware/software are addressed in a timely manner; diagnoses problems, completes on-site repairs providing the user with replacement equipment if required and/or repairs and follow-ups.

 Weekly 10%
12

Coordinates the efforts of vendors, contractors and staff to ensure maximum use of equipment and continuation of service with minimum system down time.

 Weekly 5%
13

Gives verbal or written instruction to customers of varying degrees of technical expertise on the proper use and care of the hardware and software. Provides user-training sessions on new and existing software and technology.

 Weekly 5%
14

Attends, chairs and supports a variety of meetings with the Agency.

 As Needed
15

Performs other duties as assigned.

 As Needed
16

Meets regular time and attendance standards.

 Always

Knowledge:

Expert Knowledge of the following:

  • Effective team building;
  • System performance and reliability principles;
  • Computer networking;
  • Storage systems, such as NAS and SAN;
  • Vmware;
  • Cloud IaaS, PaaS, SaaS solutions;
  • Applicable operating systems;
  • Access control and video surveillance technologies;
  • Telephony principles and practices;
  • Asset management practices;
  • Current technology developments and trends.

Skills:

Skill in:

  • Adjusting priorities and workflows based on evolving team or leadership needs.
  • Providing excellent customer service;
  • Effectively directing the work and activities of assigned staff;
  • Leadership skills, organizational skills & teamwork;
  • Communication and interpersonal skills as applied to interaction with assigned staff, supervisor, co-workers, and the general public to meet the needs of the agency;
  • Assessing workload, prioritizing tasks and managing work flow;
  • Creating strategic and tactical plans;
  • Administering systems and networks;
  • Analytical skills related to complex network and systems integrations;
  • Defining problems, collecting data, establishing facts, drawing conclusions, and making appropriate recommendations;
  • Attention to detail;
  • Installing and maintaining a variety of hardware, software, and peripheral equipment;
  • Operating computers and related software applications;
  • Troubleshooting and resolving hardware, software, network, and peripheral problems;

Licensing Requirements:

The ability to respond in a timely manner to issues arising throughout the Intercity Transit service area on a 24-7 basis.

Effective May 18, 2009: Must pass a Washington State Patrol and/or other agency type background check.

Physical Requirements:

Positions in this class typically require: stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Incumbents may be subjected to moving mechanical parts, workspace restrictions, and travel.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Training and Experience:

Associates Degree and four years of progressively responsible network and systems administration expertise experience; and two years leading teams of two or more; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Note:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.