Intercity Transit Dial-A-Lift Study Final Report - June 2021 Between 2013 and 2017, Intercity Transit experienced a decline of approximately 10.9 percent on its fixed route bus network while during that same timeframe, paratransit usage on the Dial-A-Lift service increased by approximately 12.2 percent. Given this dramatic increase, in early 2020 Intercity Transit initiated a comprehensive study to understand the factors responsible for this increased ridership and build a strategy to manage and plan for increased paratransit demand in the future. In the fall of 2020 additional data trends and forecasts were added to the scope of the study to provide ridership and fleet forecasts using data indicators that considered the Covid-19 pandemic. This provides a range of scenarios to provide additional forecast tools to guide the agency given the dramatic shift in ridership demand and uncertainties about recovery timing and future demand as a result of the pandemic. This report, which summarizes the analysis of Intercity Transit’s Dial-A-Lift service, is organized into six sections addressing: Ridership Service Quality Eligibility Cost effectiveness Ridership and Cost forecasts View the full report. Learn more about Dial-A-Lift service provided by Intercity Transit. 2021 - 2026 Transit Development Plan and 2020 Annual Report This document summarizes significant events that affected delivery of transit services in the Thurston County Public Transportation Benefit Area (PTBA) during 2020. It also describes projected changes in local transit services over the next five years based on known facts and forecasted trends. The plan describes the methods and strategies proposed by Intercity Transit staff and endorsed by the Authority Board of Directors necessary to fulfill the provisions contained in our Mission and Vision statements. 2022 - 2025 Transportation Improvement Program Intercity Transit’s Transportation Improvement Program (TIP) or “Program of Projects” (POP) is an annually updated list of Intercity Transit’s program of funded and potentially funded projects that utilize federal funds. The TIP includes projects programmed through the Thurston Regional Planning Council (TRPC) and the Puget Sound Regional Council (PSRC). Projects with secured federal funds are incorporated into the Statewide Transportation Improvement Program (STIP). 2021 - 2026 Strategic Plan The Strategic Plan defines levels and types of public transportation services offered to the citizens of Thurston County over the next six years and determines the amount and sources of the revenue to finance the services. The 2021-2026 Strategic Plan represents the outcome of a multi-year short-and long-range planning process, which included a significant public engagement process, and was adopted in November 2018 and approval of the November 6, 2018, vote on Intercity Transit Proposition 1. Goals and policy positions, capital program and services have been outlined for the six-year period. 2021 Budget The 2021 Budget. Public Transportation Agency Safety Plan The management of safety is one of our core business functions. Intercity Transit is committed to developing, implementing, maintaining, and constantly improving processes to ensure that all our transit service delivery activities take place under a balanced allocation of organizational resources, aimed at achieving the highest level of safety performance and meeting or exceeding established standards. 2020 - 2025 Transit Development Plan and 2019 Annual Report This document summarizes significant events that affected delivery of transit services in the Thurston County Public Transportation Benefit Area (PTBA) during 2019. It also describes projected changes in local transit services over the next five years based on known facts and forecasted trends. The draft plan describes the methods and strategies proposed by Intercity Transit staff and endorsed by the Authority Board of Directors necessary to fulfill the provisions contained in our Mission and Vision statements. 2021 - 2024 Transportation Improvement Program The 2021-2024 TIP was adopted on June 17, 2020, by the Intercity Transit Authority, and includes anticipated projects totaling more than $65 million in combined federal and local funds planned between 2021-2024. 2020 Budget The 2020 Budget. 2020 - 2025 Strategic Plan Our Strategic Plan defines levels and types of public transportation services to be offered over the next six years and determines the amount and sources of revenue to finance the services. The 2020-2025 Strategic Plan represents the outcome of a multi-year short-and long-range planning process, which included a significant public engagement process, and was adopted in November 2018 and approval of the November 6, 2018, vote on Intercity Transit Proposition 1. Goals and policy positions, capital program and services have been outlined for the six-year period. 2019 - 2024 Transit Development Plan and 2018 Annual Report This document summarizes significant events that affected delivery of transit services in the Thurston County Public Transportation Benefit Area (PTBA). It also illustrates projected changes in local transit services in the next five years based on known facts and forecasted trends. The plan describes the methods and strategies proposed by Intercity Transit staff and endorsed by the Authority Board of Directors necessary to fulfill the provisions contained in our Mission and Vision statements. 2019 - 2024 Strategic Plan The Strategic Plan defines levels and types of public transportation services Intercity Transit will offer over the next six years. 2020 - 2023 Transportation Improvement Program (TIP) The Transportation Improvement Program (TIP), adopted on June 5, 2019, represents Intercity Transit's complete program of federally funded projects for 2020-2023. Intercity Transit Short- and Long-range Plan, October 2018 The Intercity Transit Short and Long Range Plan provides the framework for technical review of current fixed route services and also provides a roadmap for future service enhancements based on the public involvement process (IT Road Trip) that identified community priorities for future transit services. The plan also identifies future capital needs and considers constraints to reliance on future federal funding levels. The plan supports annual consideration of service levels, capital planning and updates to the Intercity Transit Strategic Plan which supports the annual budget development. Appendix A: Route Scorecards Appendix B: Route Maps Appendix C: Info Sheets 2019 Budget The 2019 budget. Agency Fact Sheet 2019 Information about Intercity Transit's programs, services, facilities, ridership, budget, and more. 2018 - 2023 Strategic Plan The Strategic Plan defines levels and types of public transportation services Intercity Transit will offer over the next six years. 2018 - 2023 Transit Development Plan and 2017 Annual Report The 2018-2023 Transit Development Plan and 2017 Annual Report describes 2017 operational highlights and outlines how we anticipate using our current financial resources over the next six years. 2018 Intercity Transit Title VI Plan Intercity Transit (IT) is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin, as provided by Title VI of the Civil Rights Act of 1964, which protects people from discrimination based on race, color, and national origin in programs and activities receiving federal financial assistance. IT Road Trip Community Visioning and Engagement Process Learn about Intercity Transit's two-year community visioning and public engagement process that set the course for the agency for years to come. Outcomes include service enhancements, Intercity Transit Proposition 1 and the five-year zero-fare demonstration project. 2018 Budget The 2018 budget. Budget Summary 2017 A summary of the 2017 budget. 2017 - 2022 Transit Development Plan and 2016 Annual Report The 2017-2022 Transit Development Plan and 2016 Annual Report describes 2017 operational highlights and outlines how we anticipate using our current financial resources over the next six years. 2015 Customer Satisfaction Survey An on-board survey of over 3,200 current riders and a follow-up phone/online survey of 400 riders. 2015 Market Segmentation Study A survey of approximately 800 residents in our service area regarding awareness of our programs and services. 2015 Vanpool Customer Satisfaction Survey An online survey of over 500 current Vanpool participants. 2015 Dial-A-Lift Satisfaction Survey A survey of 435 current and eligible riders using phone and online data collection. Sustainability Report 2016 We do a lot of great stuff to help the environment. Read our report to find out what we've been up to! State of Intercity Transit Report An annual review of Intercity Transit's operations, financial status, and plans for the future. Hybrid Bus Fact Sheet Get the facts about our new biodiesel, electric buses. Olympia Transit Center Expansion Fact Sheet Construction to expand the Olympia Transit Center will begin late summer 2018. The new terminal will include additional customer service amenities and regional transit services. Hawks Prairie Park & Ride Lot Fact Sheet An innovative and unique public park & ride facility, built atop a closed portion of an old landfill in Thurston County, Washington, supports regional transportation throughout south Puget Sound. The new Hawks Prairie Park & Ride Lot was recognized as the 2013 Washington State Project of the Year by the American Public Works Association. Bus Stop Development Guidelines For jurisdictions and land use developers.
