Intercity Transit values your feedback—including suggestions, concerns, complaints or commendations—as a vital part of evaluating our service and performance. This policy applies to all Intercity Transit public meetings and hearings.

Ways to Submit Your Comments

You can provide feedback to the Intercity Transit Authority (ITA) using a variety of methods. To ensure your comments are shared with the ITA during a scheduled public meeting or hearing, please note the applicable deadlines.

Method

Submission Details

Deadline for Current Meeting
In-Person Attend in the Board Room of the 510 Pattison St. facility. Doors open at 5 p.m. Prior to the start of the meeting. Sign-in is required.
Remotely by Teams video during an ITA meeting Register with the Clerk of the Board by calling 360-705-5860 or emailing pmessmer@intercitytransit.com. Your microphone will be enabled during the public comment portion. By 12 p.m. on the day of the Authority meeting.
Remotely by phone Register with the Clerk of the Board by calling 360-705-5860 or emailing pmessmer@intercitytransit.com. Your camera and microphone will be enabled during the public comment portion. By 12 p.m. on the day of the Authority meeting.
Email Submit to the Clerk of the Board at pmessmer@intercitytransit.com. By 12 p.m. on the day of the Authority meeting.
Public Comment Phone Line Call 360-705-5852 and press “1” to leave a detailed message. May be submitted at any time but must be received by 12 p.m. on meeting dates to be shared at the current meeting.
USPS Mail to: Attention: Public Comments, Executive Services, P. O. Box 659, Olympia, WA 98507 May be submitted at any time but must be received the day before the meeting date to be shared at the current meeting.

Note: Comments provided by email, USPS, or the comment phone line may be submitted at any time and will be shared with the ITA and staff as soon as possible.

Public Comment Guidelines for Meetings

When providing comment or testimony in-person or remotely during an Authority Meeting or Public Hearing, please follow these guidelines:

  • Speaking Time: Each speaker has 3 minutes to provide comments or testimony. The Chair may adjust this time based on the number of commenters. * Group Representative: If several people are present to speak on the same subject, they may choose a single representative who may speak for 5 minutes.
  • Time Donation: Speakers may not donate unused speaking time to others.
  • Meeting Structure: Public Comment may be conducted at any time during a meeting as set forth on the agenda. The ITA reserves the right to limit the public comment period to 30 minutes. Anyone not heard during the first comment period will be accommodated in a secondary period after the business portion of the meeting.
  • ITA Dialogue: The ITA will not enter into a dialogue during the meeting. The Board forwards issues to staff for follow-up.
  • Factual Questions/Complaints: If you have specific questions or complaints, please make arrangements with staff who are in attendance.
  • Etiquette: Speakers and audience members must display courtesy and respect. Disruptions (e.g., clapping, cheering, booing) are discouraged. The presiding Chair/Vice Chair may end a speaker's time if conduct rules are violated.
  • For the Record: Speakers are encouraged to provide their first and last name and the jurisdiction they reside in (e.g., Olympia, Tumwater, Lacey, Yelm) for the official record.

Special Accommodations

If you require a special accommodation to speak, please notify the Clerk of the Board 24 hours prior to the Authority meeting or public hearing.

Public Records

All written comments, sign-up sheets, and meeting minutes are considered public documents and are available to the public in compliance with the Public Records Act.