We transport riders who use portable medical oxygen equipment and respirators. Please bring an attendant if you need help carrying or operating life-support equipment.
Some buses have low floors, making it possible to board without climbing steps. The driver can also "kneel" the bus (lower the front door closer to the curb), making it even easier to board.
Ramps and Lifts
Low-floor buses have boarding ramps for people who use mobility devices. Regular "high-floor" buses have power lifts for anyone who cannot use the stairs to board.
How to Board
- Wait at an accessible bus stop marked with the wheelchair access symbol. You may ask to use the wheelchair lift.
- Wait at least 5 feet from the door. You will be the first to board after passengers have exited.
- Move to the wheelchair area in the front of the bus and lock your brakes. The driver will help you with the tie-down straps. We recommend you use the safety belt, too.
- If you wish to use a stop that is not accessible, contact our Facilities staff at 360-786-8585 or e-mail kshenkle@intercitytransit, and they will evaluate the stop for you.
How to Get off the Bus
- Once your stop is announced, press the yellow signal strip or pull the cord.
- The driver will remove the securement straps and seatbelt and deploy the ramp or lift for you.
- After the lift is raised, move onto the lift and lock your brakes.
- When the lift is stopped, move off the lift platform and away from the bus.
- Never cross in front of the bus. Wait until it leaves before crossing the street. NEVER CROSS IN FRONT OF THE BUS - APPROACHING MOTORISTS MAY NOT SEE YOU.
Tips for Using the Lift
- An attendant must accompany you if you cannot get on the lift by yourself. If you use a mobility device, set the brakes and turn off the power.
- If you stand on the lift, be sure to hold onto the handrail.
- Mobility devices larger than 30 inches wide and 48 inches long are difficult to accommodate on some vehicles.
- Mobility devices must not exceed 600 pounds when occupied.
- The Operator can help guide you to the wheelchair securement area.
- Most buses can accommodate two wheelchairs in their designated securement areas.
Rider Updates are available in audio form by calling 360-705-5851.
These accessibility aids are available upon request:
- Bus schedules in large print, Braille, and audio tape formats.
- Bus route identifiers in large-print and Braille. Route identifiers are numbers for each of our bus routes in large print and Braille. Just show the appropriate route number as the bus approaches to alert the driver.
To request these materials, contact Customer Service at email@example.com or call 360-786-1881, TTY 360-943-5211.