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If you want to get off at a particular stop and aren't sure where it is, feel free to tell the driver. Drivers can usually answer your questions and watch for your stop. Also, all buses are equipped with an automated voice announcer and a digital bus stop display.

Contact Customer Service at 360-786-1881 or email customerservice@intercitytransit.com for help planning your trip. Tell us where you are leaving from, where you want to go and what time you want to be there, and we will prepare a custom trip plan for you. 

Customer Service is open from 6:30 a.m. to 7 p.m. weekdays and 9 a.m. to 7 p.m. weekends.

How do I Make a Transfer?

Locate the nearest timepoint or Transfer Center. You must present a valid daily pass to the driver or pay the fare each time you transfer. Transfer Centers are at these locations:

  • The Olympia Transit Center in downtown Olympia
  • The Lacey Transit Center, corner of 6th Avenue and Golf Club Place in Lacey
  • Tumwater Square in Tumwater
  • Capital Mall
  • Lacey Corporate Center

Rules for Riding the Bus

To ensure the comfort and safety of our passengers, we ask all riders to observe these rules of conduct at transit centers, bus stops, and on buses. Prohibited conduct includes, but is not limited to:

  • Refusing to pay the proper fare,
  • Boarding without wearing a shirt and shoes,
  • Harassing drivers, other employees, or riders,
  • Disturbing others with loud or harassing behavior and playing music that can be heard by others,
  • Using profanity,
  • Littering,
  • Eating or drinking (except from a covered container) on the bus,
  • Smoking, including but not limited to, tobacco, electronic cigarettes, marijuana, etc.,
  • Using tobacco or consuming alcohol,
  • Loitering or panhandling,
  • Putting feet on the seats,
  • Defacing or damaging property,
  • Sleeping, lying down, or occupying more than one seat,
  • Carrying a firearm or weapon on a bus in a way that warrants alarm,
  • Carrying car batteries, flammable, explosive, or dangerous materials,
  • Refusing to move from seats located in front area of bus to accommodate passengers using mobility devices,
  • Refusing to collapse strollers to accommodate passengers in the priority seating area,
  • Not safely securing items in appropriate storage areas on bus,
  • Violating federal, state, or municipal laws,
  • Animals on the bus, except in suitable containers or accompanying individuals with disabilities. Note: Staff may ask a person with disabilities to remove his or her service animal from the premises if: (1) the animal is out of control; or (2) the animal poses a threat to the health or safety of others.

Please repect the rights of other riders and follow the rules above. Violators may be banned from service, fined, or arrested. For a complete copy of the Rules of conduct, contact Customer Service.

When the bus is full, please be courteous and share your bus seat.