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Customer Service 

 

Hours, location, phone, and e-mail

Weekdays 6:30 a.m. to 7 p.m.
Weekends 9 a.m. to 7 p.m.

222 State Avenue NE
Olympia, WA 98501
(Note:  This is not the location of Intercity Transit Administrative Offices)

360-786-1881
Outside Thurston County 1-800-287-6348
TTY 360-943-5211
Fax 360-943-8760

Customerservice@intercitytransit.com

E-mails received on weekdays are answered during normal weekday business hours (see hours of operation above). E-mails received on weekends and holidays will be answered on the next weekday during hours of operation. For immediate assistance, call Customer Service during their normal business hours.

Contact Customer Service for information on:

  • Bus schedules, Transit Guides, route maps and other service information;
  • Fares and passes;
  • Pass-by-mail;
  • Accessible Services and Dial-A-Lift;
  • Travel Training program for people new to transit;
  • Regional Reduced Fare program;
  • Express service information for service to Lakewood, Tacoma, and Seattle;
  • Carpool, vanpool, and park and ride;
  • Bike and ride; 
  • Winter weather rider tips and route detours; and
  • Lost and found.

 

Customized Trip Plans

Customer Service can provide you a customized trip plan. Just e-mail us at customerservice@intercitytransit.com.

To help you plan your trip, we will need to know:

  • Where you are leaving from,
  • Where you want to go, and
  • What time you need to be there.

Then we can tell you:

  • Where and when to catch the bus,
  • Whether you need to transfer to another route,
  • When you will arrive at your destination, and
  • How much it will cost.

On weekdays, please allow 24-hour response time. E-mails received on weekends and holidays will be answered the following weekday. 

Lost and Found

Lost and found items are kept at Customer Service in the Olympia Transit Center. If you have  lost an item, please call us at 360-786-1881, or e-mail customerservice@intercitytransit.com. When you contact us, please:

  • Be sure to provide a thorough description of the lost item as well as any identification that might be on or with it.
  • Make sure you include a way for us to reach you (phone number and/or email address) if we locate your item.

If you have found someone else's belongings on a bus, please turn them in to the driver.

Questions and Comments

If you wish to make a comment or suggestion about Intercity Transit, please:

We welcome your input and appreciate your ideas on how we can improve our service.

Customer Service

222 State Avenue
Olympia, WA 98501
360-786-1881
Outside Thurston County
1-800-287-6348
TTY 360-943-5211
Fax 360-943-8760
Email Customer Service
Business Office

526 Pattison Street SE
Olympia, WA 98501
360-786-8585
Email Business Office
Intercity Transit complies with all federal requirements under Title VI which prohibits discrimination on the basis of race, color or national origin.
For additional information, contact Intercity Transit Customer Service.
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