Ridership 2009

In 2009, we provided more than 5.1 million rides via fixed route, paratransit and vanpool serivces.  Each weekday, we povide an average of 15,000  rides on fixed-route service and Dial-A-Lift combined.

In 2009, our fixed-route service alone provided 4.3 million rides.

Dial-A-Lift provided nearly 142,000 trips in 2009.

Our vanpool program provided nearly 682,000 passenger trips in 2009. Our 185 vanpools serve more than 1,500 commuters traveling daily throughout six counties.

Market Research, Key Findings

Research conducted in fall 2008 through 2009 resulted in valuable feedback from 10,800 area residents and commuters. Three surveys were conducted (click here for a detailed report. Scroll to "Market Research Shows Growing Use of Commute Options"):

• Rider Survey of 2,334 passengers on board our buses were followed by 400 in-depth surveys; October-November 2008.
• Market Segmentation Study of 600 general adult public residing in households within Intercity Transit's service area, surveyed by random telephone sampling; January-February 2009.
• Worksite Commuter Survey of 7,874 commuters at a total of 96 area worksite, surveyed on-line; March-April 2009.