As part of our observance of our 30th year of service, we invited the public to tell us how we are doing. We received 1,455 surveys from households within our 97-square-mile service area. Here are a few highlights:

  • 93 percent of total respondents indicated public transit is extremely or very important.
  • The top priorities are: keep bus fare low; improve services for the elderly and people with disabilities; and increase frequency on existing local routes.
  • 74 percent were not transit users but indicated transit is valuable to our community.
  • Of the 26 percent who use another travel mode than driving alone to work, 17 percent ride the bus; 3 percent carpool; 3 percent cycle; 2 percent walk; and 1 percent vanpool.
Transit is important to all communties. Olympia 76%, Lacey 68%, Tumwater 67%, Thurston County 63%, Yelm 52%

71 percent of respondents see public transportation as extremely important to the community, with Olympia, Lacey, Tumwater, Yelm, and unincorporated residents in agreement.








Majority believe agency spending public money wisely. 69% rated financial performance at or above 8 out of 10

Most people think Intercity Transit spends tax dollars wisely 



Top Priorities for Intercity Transit

Respondents place higher priority on improving services and keeping fares low