In our ongoing efforts to help prevent the spread of coronavirus and protect our passengers, employees, and community from associated COVID-19 illness, Intercity Transit has made adjustments to our services. We are following Governor Inslee's "Safe Start — Washington’s Phased Reopening plan" closely and are evaluating when fixed route service can be restored. When we have more information to share, we will post it here, on Facebook and Twitter.

Advance reservation transit service available for essential and limited non-essential trips

Intercity Transit has temporarily transitioned from regularly scheduled bus service to an advance reservation system. 

On May 27, Thurston County moved to Phase 2 of the Governor’s Safe Start plan. As a result, we are currently offering essential trips and limited non-essential travel for Phase 1 and Phase 2 permissible activities.

We will consider non-essential trip requests on a case by case basis but will prioritize essential trips over non-essential trips for advance reservation service based on our capacity to provide the service.

Trips can be taken between the hours of approximately 7 a.m. and 9:30 p.m., seven days a week. Call center hours for making advance reservations are 8 a.m. to 5 p.m. weekdays, and 9 a.m. to 4 p.m. weekends.

How to Make an Advance Reservation

Please note: Reservations must be made 2 to 5 days in advance of your essential trip.

  • Online: Fill out our online form 
  • Email: DALDispatch@intercitytransit.com
  • By phone: Call 360-786-1881
    • Monday through Friday from 8 a.m. to 5 p.m.
    • Saturday and Sunday from 9 a.m. to 4 p.m.
  • Be prepared to provide your name, phone number, address of your origin and destination, and the time you want to ride.

Things to Know Before you Go

  • You will be given a 30-minute pick-up window that is 15 minutes before and 15 minutes after your scheduled pick-up time. For example, if your pick-up time is 2 p.m., your pick-up window will be from 1:45 to 2:15 p.m.
  • Please wait at the address or location you provided us. If you are not at that address or location when we arrive, your driver may leave without you.
  • If you live in a secured building, please wait where the driver can see you. 
  • If you no longer need your Advanced Reservation ride, please call 360-705-5827 to let us know as soon as possible and no less than two hours before your scheduled pick-up window.
  • If you miss your scheduled ride, please call 360-754-9393. If space permits, we will try to reschedule your ride.
  • Advanced Reservation service is a shared-ride. It may take longer to reach your destination than it does by other means. Please schedule your trips at least 45 minutes before your appointment times.
  • You can bring one guest with you on your trip if you let us know and provide your guest’s name when you are booking your ride.
  • If you don’t show up for your Advanced Reservation trip, you are impacting our ability to provide a trip to another person. Please be respectful of the service and other people’s needs.

Travel Hours 

Trips can be taken between the hours of approximately 7 a.m. and 9:30 p.m., seven days a week.

Customers whose trips are not supported by this reduced level of service can contact Customer Service at 360-786-1881 to see if we can accommodate their needs.

Dial-A-Lift Services

Dial-A-Lift services will be available for clients making essential and limited non-essential trips. 

Certified Dial-A-Lift customers can book rides by calling 360-754-9393 from 8 a.m. to 5 p.m. weekdays, or from 9 a.m. to 4 p.m. on weekends. Rides can also be scheduled online at BookYourDALRide.com 24 hours a day. To cancel rides, customers can call 360-705-5827. To confirm rides, customers can call 360-705-5806. 

Customer Service Lobby

Our Customer Service lobby at the Olympia Transit Center is currently closed. Customer Service staff is available by calling 360-786-1881 during normal business hours of 6:30 a.m. to 7 p.m. weekdays, and 8:15 a.m. to 7 p.m. on weekends. You can also email Customerservice@intercitytransit.com. Emails received on weekdays are answered during business hours. Emails received on weekends will be answered the next weekday during normal business hours.

Other Impacts

  1. Village Vans services: Suspended until further notice.
  2. Administration, Operations and Maintenance building: Closed to the public until further notice.
  3. Public meetings and gatherings: Canceled or postponed until further notice. This includes the postponement of our Olympia Transit Center expansion celebration that was scheduled for March 19, as well as Transit Authority and Community Advisory Committee meetings.
  4. Employees not involved in providing direct service to customers are teleworking until further notice.

Vehicle Disinfection

Intercity Transit has implemented daily disinfection procedures in all of our vehicles using hospital-grade disinfectants. We evaluate vehicles if there are reports or concerns expressed about cleanliness, and remove any vehicle from service for thorough cleaning and disinfecting when necessary.

We appreciate you working with us and ask you to consider limiting non-essential trips and, most importantly, to stay home when sick.

Do your best to stay healthy!