Intercity Transit is closely monitoring the latest developments in the novel coronavirus (COVID-19) outbreak and is responding to the rapidly evolving situation. In our ongoing efforts to help prevent the spread of coronavirus and protect our passengers, employees and community from associated COVID-19 illness, Intercity Transit has made adjustments to our services.

Bus Service:

  1. Essential trips only: Effective March 24, and in compliance with Gov. Inslee's "Stay Home, Stay Healthy," we ask riders to limit travel to essential trips only. 
  2. Weekend schedules: Effective Monday, March 30, we will operate on weekend schedules for routes that currently operating. 
  3. Nightline: Discontinued effective Saturday, March 14, until further notice.
  4. “The One” and DASH: Discontinued effective Monday, March 16, until further notice.
  5. Olympia Express (Route 612): Effective Wednesday, March 18, the number of daily trips on our Olympia Express service between Olympia and Pierce County will be reduced. Check the schedule for Olympia Express service during the coronavirus outbreak.
  6. Olympia Express service will operate at weekend service levels (Route 620) effective Sunday, March 29 until further notice. Route 620 will not operate between Lakewood and the Tacoma Mall. All northbound Olympia Express trips will end at the SR 512 Park & Ride. All southbound Olympia Express trips will depart from the SR 512 Park and Ride and end in Olympia.
  7. Rear door only boarding in effect until further notice: Effective March 20, we are requiring customers to board our buses using the rear doors onlyCustomers who require accessible boarding can still board at the front of the bus. This process will help ensure the safety of our operators and ultimately keep our transit system safe and able to provide essential transportation services during this unprecedented time.  
  8. "This Bus is Full" headsign: To help maintain proper social distancing on our buses, you may see “This Bus is Full” on the front and side of a bus as it approaches. We recommend that you wait for the next bus. If you choose to ride, please let the driver know. Please remember that, while this may cause some inconvenience, we are taking this step to help protect your health. We thank you for your patience and understanding.

Dial-A-Lift Services:

Effective March 24, and in compliance with Gov. Inslee's "Stay Home, Stay Healthy," we ask riders to limit travel to essential trips only. These include trips to the grocery store, pharmacy and medical appointments.

Dial-A-Lift services may be disrupted as a result of the COVID-19 outbreak. Certified Dial-A-Lift customers can book rides by calling 360-754-9393 from 8 a.m. to 5 p.m. weekdays, or from 9 a.m. to 4 p.m. on weekends. Rides can also be scheduled online at BookYourDALRide.com 24 hours a day. To cancel rides, customers can call 360-705-5827. To confirm rides, customers can call 360-705-5806. 

Essential Trips: 

Passengers are asked to limit their travel to trips that support essential activities and to get to employment in essential business services as defined by Gov. Inlee's March 23 "Stay Home, Stay Healthy" proclamation. These include:

  • Obtaining necessary supplies and services for family or household members and pets, such as groceries, food and supplies for household consumption and use, supplies and equipment needed to work from home, and products necessary to maintain safety, sanitation and essential maintenance of the home or
  • Engaging in activities essential for the health and safety of family, household members and pets, including things such as seeking medical or behavioral health or emergency services and obtaining medical supplies or
  • Caring for a family member, friend, or pet in another household or residence, and to transport a family member, friend or their pet for essential health and safety activities, and to obtain necessary supplies and
  • Employment in essential business services means an essential employee performing work for an essential business as identified in the “Essential Critical Infrastructure Workers” list.

Customer Service Lobby:

Effective Tuesday, March 17 our Customer Service lobby at the Olympia Transit Center will be closed. During the closure, Customer Service staff will be available by calling 360-786-1881 during normal business hours of 6:30 a.m. to 7 p.m. weekdays, and 9 a.m. to 7 p.m. on weekends. You can also email Customerservice@intercitytransit.com. Emails received on weekdays are answered during business hours. Emails received on weekends will be answered the next weekday during normal business hours.

Other Impacts:

  1. Village Vans services: Suspended until further notice.
  2. Administration, Operations and Maintenance building: Closed to the public until further notice.
  3. Public meetings and gatherings: Canceled or postponed until further notice. This includes the postponement of our Olympia Transit Center expansion celebration that was scheduled for March 19, as well as Transit Authority and Community Advisory Committee meetings.
  4. Employees not involved in providing direct service to customers are teleworking until further notice.

Vehicle Disinfection:

Intercity Transit has implemented daily disinfection procedures in all of our vehicles using hospital-grade disinfectants. We evaluate vehicles if there are reports or concerns expressed about cleanliness, and remove any vehicle from service for thorough cleaning and disinfecting when necessary.

We appreciate you working with us and ask you to consider limiting non-essential trips and, most importantly, to stay home when sick.

Do your best to stay healthy!