Executive Department

Contact: Ann Freeman-Manzanares, General Manager
afreeman@intercitytransit.com
360-705-5838
or
Rhodetta Seward, Executive Services Director
rseward@intercitytransit.com,
360-705-5856

The Executive Services Department directs and coordinates Agency activities according to Agency policy. The department coordinates efforts and resources between all departments to achieve the Agency's mission. Executive staff also oversees staff training, employee recognition, labor contracts, public record requests, and internal events. They actively support legislative activities that enhance public transportation for the community and Washington State overall.                         

Human Resources Department

Contact: Heather Stafford, Director
hstafford@intercitytransit.com
360-705-5861

The Human Resources Department administers employee recruitment and employment, employee benefits, and classification and compensation. The department also oversees health and welfare, worker's compensation, unemployment insurance, employee labor relations, safety and accident prevention, and vehicle accident and incident claims management.

Operations Department

Contact: Jim Merrill, Director
Jmerrill@intercitytransit.com
360-705-5889

The Operations Department is the service delivery arm of Intercity Transit. Operations is comprised of four major divisions:

• Transportation,
• Dial-A-Lift service,
• Vanpool/Carpool and ridematching service, and
• Customer Service

Transportation Division

The Transportation Division is responsible for meeting 100 percent of Intercity Transit's service commitments 365 days a year. Services provided by the division include the operation of all fixed-route services and providing Operators for Dial-A-Lift and special event services.

Dial-A-Lift Division

Dial-A-Lift provides specialized transportation service for people with disabilities that prevent them from using the regular bus service. The division is responsible for operating Intercity Transit services in concordance with the Americans with Disabilities Act (ADA).

Vanpool Services Division

The Vanpool Services Division administers and coordinates the agency's vanpool program. The division provides day-to-day support for vanpool volunteers and recruits and trains volunteer coordinators, drivers and bookkeepers.

Vanpool Services administers a statewide ridematching service for commuters seeking carpools or vanpools. The division also oversees the agency's Community Van and Surplus Van Grant programs, which provide transportation solutions for nonprofit organizations and community groups.

Village Vans

Village Vans provides transportation for welfare participants and other low-income individuals. The program also provides job training and work experience for eligible participants selected as vehicle operators. The service transports eligible passengers to work-related activities including job search, training, and educational classes and other necessary appointments. It is designed to help passengers who cannot access regular bus routes to fulfill responsibilities that are difficult or especially time consuming. The program operates with regular collaboration between Intercity Transit, government agencies, and social service organizations that work with low-income people. The project is funded from Federal and state grant sources.

Customer Service Division

Customer Service provides customers and others information about transit services. Other functions include designing customized trip plans, pass and ticket sales, schedule and brochure delivery, administering the regional reduced fare program, and lost and found.

Development Department

Contact: Ann Freeman-Manzanares, Director
afreeman@intercitytransit.com
705-5838

The Development Department is responsible for service design and planning, marketing and communications, public information, administering the job access program, project management, procurement, and vehicle inventory and parts purchasing.

Staff administers federal grants, including preparing grant applications and monitoring agency compliance with grant-related regulatory requirements. The division also administers the Disadvantaged Business Enterprise (DBE) program. The agency's DBE Liaison is Bob Holman, Grants Program Administrator, 360-705-5885.

Four divisions make up the Development Department:

• Planning,
• Marketing and Communications,
• Procurement and Inventory, and 
• Grants.

Planning Division

Contact: Dennis Bloom, Planning Manager
dbloom@intercitytransit.com
360-705-5832

The Planning Division develops, monitors and evaluates Intercity Transit's fixed-route services. A staff of four design routes and schedules, prepare operator work assignments, develop fare policies, coordinate bus stop development, and negotiate and administer local pass programs.

This division also provides strategic and future planning services for the agency, which includes preparing the agency's annual six-year Transit Development Plan.

Planning works with local governments to draft and review comprehensive land use plans and ordinances, and works with both public agencies and private developers to ensure that new developments accommodate transit customer needs.

Marketing and Communications Division

Contact: Meg Kester, Marketing & Communications Manager
mkester@intercitytransit.com
360-705-5842

Marketing and Communications produces agency public information materials and promotes awareness and use of Intercity Transit services. The division also oversees Web site content and public information and coordinates marketing, advertising, communications and outreach programs. This division supports media relations and represents the agency to the news media.

Procurement Division

Contact: Marilyn Hemmann, Procurement Manager
mhemmann@intercitytransit.com
360-705-5833

Procurement manages the development of major construction and other complex projects. The division coordinates the selection and management of consultants and contractors and maintains the agencywide calendar for project and contract scheduling.

Procurement also develops procedures for proper acquisition of goods and services; leads or assists others in complex procurements; and procures and maintains vehicle parts, fuel and operating supplies inventory. The division is also responsible for entry and audits of the agency's inventory, vehicle component, and work order system. Inventory staff administers the vehicle warranty claims systems.

Finance & Administration Department

Contact: Ben Foreman, Director
bforeman@intercitytransit.com
360-705-5813

Finance and Administration Department is comprised of the Finance and Information Systems Divisions.

Finance Division

Contact: Leslie Williamson, Finance Manager
lwilliamson@intercitytransit.com
360-705-5816

The Finance Division records and maintains the Agency's financial transactions and files. Responsibilities include: payroll, accounts payable, accounts receivable, pass and ticket sales, farebox, fixed assets, cash management and general ledger services. The division develops and maintains internal and external controls over these functions to safeguard agency assets. Finance prepares Intercity Transit's annual budget and monitors revenues and expenditures.

Information Systems Division

The Information Systems Division provides four main functions: the wide area network, the telephone system, and applications maintenance and systems analysis services.

Maintenance Department

Contact: Karl Shenkel, Director
kshenkel@intercitytransit.com
360-705-5884

The Maintenance Department is responsible for

• Vehicle maintenance
• Facility maintenance 

Vehicle Maintenance Division

The Vehicle Maintenance Division is responsible for providing safe, clean and mechanically reliable vehicles for all transit operations. Division staff is responsible for cleaning, servicing and maintaining all vehicles. The division contributes to a cleaner environment by recycling programs and vehicle improvements. Staff constantly monitor and evaluate products and methods to achieve a high level of safety, productivity and efficiency.

Maintenance business hours are:
Round the clock, Monday through Friday
7:30 a.m. to 12:30 p.m. Saturday and Sunday.  

Facility Maintenance Division

The Facility Maintenance Division is responsible for maintaining the agency's buildings, equipment, systems, furnishings, and grounds. Our facilities include:

• The business office;
• The maintenance building;
• The operations facility;
• The Olympia and Lacey Transit Centers;
• The Amtrak depot;
• Three park and ride lots;
• 1000 bus stops; and
• Bus shelters.

Facilities Maintenance is also responsible for managing the following programs:

• Hazardous materials;
• Stormwater;
• Chemicals; and
• Recycling.